ZogalSupport
Customer Support Specialist
Be the person on the other end when someone has a question about their money.
Remote Full-time
You are the person on the other end when someone has a question about their money. You answer with precision and warmth, turn confusion into confidence, and feed what you learn straight back into the product.
What you will do - Answer email and in-app conversations within the day, in plain language - Reproduce issues, document them cleanly, and hand them to engineering - Write and maintain help articles so the same question is answered once - Spot patterns and raise them before they become complaints
What we look for - Two or more years in customer support for a software or financial product - Excellent written English; a second language is a plus - Patience, precision, and a low tolerance for leaving someone confused - Familiarity with a helpdesk tool and basic troubleshooting
Applications open
Apply through the form on the role. A person reads every application, and everyone hears back, usually within two weeks. The process is two conversations, a small piece of real work, and then an offer.
Questions? careers@getzogal.com